Refund policy
At Fine Sign USA, every sign and graphic product is custom-designed and manufactured specifically for your business or project. Since each order is personalized to your approved specifications, we are unable to accept returns or provide refunds on completed custom orders. We encourage you to carefully review all quotations, artwork proofs, dimensions, colors, and specifications before providing final approval for production.
We take pride in delivering high-quality signage and stand behind our workmanship. If an issue occurs due to our manufacturing process or shipping, we will work with you promptly to provide a fair resolution.
Custom Orders
All products manufactured by Fine Sign USA—including but not limited to storefront signs, channel letters, LED signs, acrylic signs, monument signs, vehicle graphics, banners, window graphics, wall signage, safety signs, and other custom signage solutions—are made exclusively for each customer.
Once production has commenced, custom orders cannot be returned, exchanged, or refunded for reasons including, but not limited to:
- Change of mind
- Business rebranding or project changes
- Incorrect information supplied by the customer
- No longer requiring the product
- Changes to installation plans or business location
Please ensure all project details are accurate before approving your final design.
Artwork & Design Approval
Before manufacturing begins, we provide a digital proof for your review. Your approval confirms that all information—including spelling, logos, dimensions, colors, layouts, quantities, and placement—is correct.
Fine Sign USA is not responsible for errors that appear in the final product if those errors were present in the approved artwork. Once approval is received, production will proceed based on the finalized design.
Damaged or Defective Products
If your order is delivered with shipping damage or contains a manufacturing defect, please notify us within 48 hours of receiving your shipment.
To help us investigate the issue, please provide:
- Your order or invoice number
- Clear photographs of the damaged or defective product
- Photos of the original packaging and shipping materials
After reviewing your claim, if the issue is determined to be caused by our manufacturing process or the shipping carrier, we may provide one of the following solutions at our discretion:
- Replacement of the affected product at no additional cost
- Repair of the product where practical
- Store credit for future purchases
- Partial or full refund where appropriate
Claims for damage occurring after delivery, improper handling, incorrect installation by third parties, misuse, or normal wear and tear are not covered under this policy.
Incorrect Orders
If you receive a product that does not match the approved artwork or differs from the specifications confirmed in your order, please contact us within 48 hours of delivery.
Once verified, Fine Sign USA will remake or replace the incorrect product at no additional charge.
Please note that slight color differences between digital proofs and the finished product may occur due to differences in monitor settings, printing methods, and material finishes. These minor variations are considered normal and are not grounds for replacement or refund.
Order Cancellations
Orders may be cancelled without charge only before design work has started.
If artwork or design work has already been completed, a design fee may be deducted to cover work performed.
Once production has begun or materials have been ordered specifically for your project, cancellations are no longer possible and no refunds will be issued.
If you need to request a cancellation, please contact our team as soon as possible.
Installation Services
If Fine Sign USA is providing professional installation, any concerns regarding installation quality should be reported within 48 hours of completion.
Products installed by customers or third-party contractors are not covered for installation-related damage or errors resulting from improper handling or installation methods.
Need Assistance?
Customer satisfaction is important to us. If you experience any issues with your order, our team will work with you to find the most appropriate solution as quickly as possible.
Email: salefinesigns@gmail.com
Phone: +1 530-713-7625